Customer Service
Via email: customerservicegroup@planetdog.com
Via phone: 800.381.1516
Via fax: 207.761.2525
Via mail: Planet Dog, 49 York St., Portland, ME 04101
Hours of Operation
Customer Service is available via phone (800.381.1516), Monday - Friday, 10:00am - 6:00 pm (EST). You may also contact us via email at customerservice@planetdog.com.
Sales and Service
To find a Planet Dog Sales Team member serving your region, please CLICK HERE.
International Distribution
 AUSTRALIA & NEW ZEALAND
Go Fetch International Pty Ltd
Contact name: Michelle Mayvald
Via Web: www.gofetchinternational.com
Via Email: sales@gofetchinternational.com
Via Phone: +612 94211500
Via
Fax :+612 94211599
Via Mail: 146 Glendenning Road Glendenning NSW 2761
CANADA
Natural Pet Distributors
Via email: Alexandra@naturalpet.ca
Via Web: www.naturalpet.ca
Via phone: 905.597.7448
Via fax: 905.597.3186
Via mail: P.O. Box 66 Station C,
Toronto, On M6J 3M7
 CHILE
Maiten Vet
Contact name: Catalina
Via Web: www.maitenvet.com
Via Email: catalina@maitenvet.com
Via Phone: +562 570 9902 / +562 581 4646
Via Mail:Presidente Riesco 2963 apt 602
Las Condes, Santiago Chile
HONG KONG
Legato Trading Company Limited
Via email: info@legato-trading.com
Via phone: 852.8208.8480
Via fax: 852.3020.6953
Via mail: Legato Trading Company Limited, P.O. Box 9374, General Post Office, Hong Kong
Shipping Information
Shipping charges
Planet Dog now has order-value based tiered shipping for your convenience.
Please click here to view the rates. Shipping charges are applied at the time
you place your order. The tiered shipping only applies to the contiguous
U.S. States.
Shipping & Delivery
Merchandise is shipped FOB Westbrook, ME, via UPS to US addresses* and
internationally via UPS. Please contact customer service with special delivery needs. Please
anticipate an increase in order-to-shipping time during the holidays.
We make every effort to ship your order quickly. Average turn around time for orders is 3 business days.
Backordered items will be shipped as soon as available. Items ordered together are not necessarily shipped
together. Items purchased with credit cards will not be charged to your account until shipped.
Please contact customer service regarding orders being shipped to a foreign address, rush deliveries,
or shipments with special instructions.
*All orders shipped to Hawaii and Alaska will be shipped UPS Ground.
Returns and Restocking
Satisfaction Guaranteed
Planet Dog guarantees our products against defects. If you are not completely satisfied with items you purchased, please contact customer service at 800.381.1516 or customerservicegroup@planetdog.com for credit.
Please contact customer service at 800.381.1516 or customerservicegroup@planetdog.com to obtain your Return Authorization number.
Returns from customers
If a customer returns product due to quality or durability issues, please provide them with a credit or exchange per your store's policy. Then contact us at 800.381.1516 and we will credit your account. If the total of damaged merchandise exceeds $30, we require that you send it back to us. You must call for a Return Authorization number before sending back the products.
Please advise customers at time of purchase about toy durability and intended use. Refer to our Chewometer for durability ratings for Orbee-tuff toys.
Sample Policy
Samples are provided upon request at wholesale prices. Planet Dog will credit the cost of the sample(s) to
your account once a case order is placed. Please be sure to mention the sample credit upon ordering.
Samples cannot be credited when ordering online. Credits will not be given 30 days after your order ships
Limit one sample item per product per customer. Standard shipping and handling charges apply.
Promotions Policy
Planet Dog periodically offers promotions. These are valid on new orders and cannot be used on orders
already placed. Promotional codes must be mentioned or entered at time of order and cannot be combined.
Other restrictions, when applicable, will be clearly noted on promotional materials.
Other Important Information
Prices and shipping fees are subject to change without notice. All figures are in US dollars. And lastly...
If you need advice - call us.
If you have an idea you want to share - call us.
If you like something we've done - call us.
If you just want to chat - call us.
Because smiling faces and wagging tails are always guaranteed.
800.381.1516
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